Help Desk Impersonation Verification Checklist

Verify before you approve that MFA push.

Help desk impersonation has become one of the most effective ways attackers gain initial access, because it targets people rather than systems: an inbound call or message claiming to be internal IT, requesting a password, an MFA code, or approval to install remote-access software. This checklist weights the two highest-risk requests — being asked to read out or approve an MFA code, and installing remote-access software at an unverified caller's request — above everything else, and includes a direct reminder to verify the contact through your own ticketing system rather than trusting the caller's claimed identity.

• →Weights the single riskiest request — reading out or approving an MFA code — above every other signal
• →Flags remote-access software installation requested by an unverified caller as a top-tier risk
• →Built around verifying through your own internal ticketing system, not the caller's claimed identity
• →Designed for repeated use across an organization, not just a single incident
• →Watermarked by Cikal Studio Labs · Works on any device, no install required